The short version
- You can delete your account yourself, right in the app. It takes effect immediately.
- Can’t get into the app? Email us and we’ll delete it for you.
- Deleting your account removes your data. It can’t be undone.
Delete it in the app
- Open Listen Trees and sign in.
- On the Home screen, tap the squirrel in the top right to open Profile & Settings.
- Scroll down and tap Delete my account.
- Confirm twice. Your account is deleted right away and you’re signed out.
Or ask us by email
If you can’t sign in, or you’ve already removed the app, email beth@listentrees.com from the email address you signed up with and ask us to delete your account. We’ll confirm it’s you, delete it, and reply when it’s done, within 30 days.
Delete some of your data, and keep your account
You don’t have to delete your account to remove things. In the app you can remove any book from your library, unfollow a narrator, take a book or narrator off your GOAT list, or leave a book club. Each change takes effect right away. To have anything else deleted, email beth@listentrees.com and tell us what you’d like removed.
What gets deleted with your account
- Your sign-in (name, email address, and password)
- Your library: books, listening status, dates, and notes
- Your book and narration ratings, GOAT picks, and the narrators you follow
- Your book club memberships, RSVPs, and club ratings. Clubs stay for their other members, and meetings you scheduled stay on the club calendar without your name.
- Your narrator alerts, Read My Tree results, and any narrator profile claim
What we keep, and for how long
- Usage analytics and crash reports (which screens were opened, and error details) are linked to an account number, not your name or email. They are deleted automatically within 12 months.
- Book and narrator information that isn’t about you, such as a book’s title or cover, stays in the catalog for other listeners.
Questions
Email beth@listentrees.com. See our Privacy Notice for the full details.